Who says customer service in Australia is always good?

Was talking to Mike online just now, before he went to shower. He told me a hilarious incident

Uncle Mike says:
the guy accused me of trying to get an extra piece of chicken
Uncle Mike says:
i got a meal, but the piece of chicken was absent
Uncle Mike says:
i know youre thinking so whats the big deal
Uncle Mike says:
a piece of chicken at cost to KFC would be ...50 cents? not even that?
Uncle Mike says:
but the guy accuses me of eating it within 5 minutes and trying to claim another one
saving grace says:
HUH. haha what the fuck?
Uncle Mike says:
i told him the 5 minutes was because i had to wait in line for him to finish serving other customers before me
saving grace says:
so what did you do?
Uncle Mike says:
and he goes fine i'll look it up on the computer then
Uncle Mike says:
and he prints a receipt out
Uncle Mike says:
but then he looked at it and scrunches it up and throws it in the bin before he shows me
Uncle Mike says:
cauz he knows it was within 5 minutes and as soon as i sat down i noticed, i would have walked back straight away
Uncle Mike says:
then he looks at the box closely and notices a crumb next to a wrapped burger
Uncle Mike says:
and he goes to me thats where the chicken was
Uncle Mike says:
like bull fuckin shit!
Uncle Mike says:
the crumb was from the chicken fillet in the burger!
Uncle Mike says:
i've never heard of such crap before
saving grace says:
that is the most ridiculous thing i've heard
Uncle Mike says:
like how hard can it be
saving grace says:
haha, but pretty funny though.
saving grace says:
so why cant he just give you YOUR chicken
Uncle Mike says:
yeh its funy now
saving grace says:
is he the manager?
Uncle Mike says:
but at the time i was pissed!
Uncle Mike says:
he writes his name down and tells me to complain to the customer hotline
Uncle Mike says:
and im like i dont want to complain about 1 missing piece of chicken
Uncle Mike says:
like wtf am i to do. ask the hotline to send me a piece of chicken!??!
Uncle Mike says:
i ask for the manager, and he tells me he's the manager
saving grace says:
HAHAHAHAH
Uncle Mike says:
so i walk away in the end, but i sent KFC an email cauz the hotline is now closed.
Uncle Mike says:
this isnt about the chicken anymore
saving grace says:
hm...but isnt the customer ALWAYS right
Uncle Mike says:
its the way the guy dealt with the situation that was offensive. and he accuses me of conciously eating the chicken within 5 minutes only to go back to him and get another extra one.
Uncle Mike says:
yeh im right this time. regardless of customer/employee relations